{"id":4100,"date":"2024-08-28T11:39:03","date_gmt":"2024-08-28T11:39:03","guid":{"rendered":"https:\/\/rolanda.qodeinteractive.com\/?page_id=12"},"modified":"2026-10-22T12:34:23","modified_gmt":"2026-10-22T10:34:23","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/zukadrinks.com\/en\/politica-de-devoluciones\/","title":{"rendered":"Returns policy"},"content":{"rendered":"<h2>Right of withdrawal<\/h2>\n<p>If you are a consumer, you can withdraw from your purchase within <strong>14 calendar days<\/strong> from the day on which you (or the person you designate) receive the product, without giving any reason.<\/p>\n<p>To exercise it, inform us of your decision clearly before the period ends, by email to <a href=\"mailto:zuka@zukadrinks.com\">zuka@zukadrinks.com<\/a> or by post to Barrio Otelarre 40, 20150 Villabona (Gipuzkoa). You can use the form below, although it is not mandatory.<\/p>\n<h2>Exception: opened bottles<\/h2>\n<p>In accordance with Article 103(e) of the General Law for the Protection of Consumers and Users, the right of withdrawal does not apply to beverages delivered sealed whose seal or cork has been opened after delivery, for health protection and hygiene reasons. Bottles must be returned closed, with their capsule and label intact.<\/p>\n<h2>How to return the product<\/h2>\n<ul>\n<li>Send us the product within 14 calendar days of informing us of your withdrawal, well packed to avoid breakage.<\/li>\n<li>Return shipping costs are paid by you.<\/li>\n<li>You are responsible for any reduction in the value of the product resulting from handling other than what is necessary to establish its nature and characteristics.<\/li>\n<\/ul>\n<h2>Refund<\/h2>\n<p>We will refund all payments received, including the initial delivery costs (except any extra cost if you chose a delivery method other than standard), within 14 calendar days of being informed of your withdrawal. We will use the same payment method you used, unless you agree otherwise at no cost to you. We may withhold the refund until we receive the product or you provide proof of having sent it back.<\/p>\n<h2>Defective, broken or wrong products<\/h2>\n<p>If a product arrives broken, in poor condition or is not what you ordered, write to us with photos at <a href=\"mailto:zuka@zukadrinks.com\">zuka@zukadrinks.com<\/a>. We will replace it or refund the price, and we will cover the delivery costs. This does not affect your legal warranty rights.<\/p>\n<h2>Withdrawal form<\/h2>\n<p><em>(Only complete and return this form if you wish to withdraw from the contract.)<\/em><\/p>\n<blockquote>\n<p>For the attention of Zukarri Drinks, S.L., Barrio Otelarre 40, 20150 Villabona (Gipuzkoa), zuka@zukadrinks.com:<\/p>\n<p>I hereby give notice that I withdraw from my contract of sale of the following goods: ______________________<\/p>\n<p>Order number: ________ \u00b7 Ordered on: ________ \u00b7 Received on: ________<\/p>\n<p>Name of consumer: ______________________<\/p>\n<p>Address of consumer: ______________________<\/p>\n<p>Signature (only if this form is submitted on paper): ________<\/p>\n<p>Date: ________<\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>Derecho de desistimiento Si eres consumidor, puedes desistir de tu compra en un plazo de 14 d\u00edas naturales desde el d\u00eda en que t\u00fa (o la persona que indiques) recib\u00e1is el producto, sin necesidad de justificaci\u00f3n. Para ejercerlo, com\u00fanicanos tu decisi\u00f3n de forma clara antes de que termine el plazo, por email a zuka@zukadrinks.com o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4100","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zukadrinks.com\/en\/wp-json\/wp\/v2\/pages\/4100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zukadrinks.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zukadrinks.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zukadrinks.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zukadrinks.com\/en\/wp-json\/wp\/v2\/comments?post=4100"}],"version-history":[{"count":3,"href":"https:\/\/zukadrinks.com\/en\/wp-json\/wp\/v2\/pages\/4100\/revisions"}],"predecessor-version":[{"id":6092,"href":"https:\/\/zukadrinks.com\/en\/wp-json\/wp\/v2\/pages\/4100\/revisions\/6092"}],"wp:attachment":[{"href":"https:\/\/zukadrinks.com\/en\/wp-json\/wp\/v2\/media?parent=4100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}