These terms govern the purchase of products in the online shop zukadrinks.com, in accordance with Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users) and Law 34/2002 (LSSI-CE). By placing an order you accept these terms.

1. Seller

  • Owner: Zukarri Drinks, S.L.
  • Tax ID (NIF): B22520894
  • Address: Barrio Otelarre 40, 20150 Villabona (Gipuzkoa)
  • Phone: +34 670 861 676 · Email: zuka@zukadrinks.com

2. Products

The characteristics of each product (variety, format, content and alcohol content) are shown on its page. Photographs are for guidance and the label may vary depending on the vintage or batch. All orders are subject to availability; if a product sells out after your purchase, we will let you know and refund its price.

3. Prices

Prices are shown in euros and include VAT. Delivery costs (VAT included) are calculated according to the weight of the order and the delivery province and are shown separately before payment. Delivery is free on orders of €180 or more. The applicable price is the one in force when the order is placed.

4. How to buy

  1. Add the products to your basket.
  2. At «Checkout», enter your billing and delivery details.
  3. Choose the payment method and review the order summary.
  4. Confirm the order. You will receive a confirmation email with the details of your purchase.

You can correct any error in your details before confirming. The contract is concluded in Spanish and Zuka keeps an electronic copy of the order, which you can request.

5. Payment methods

You can pay by credit or debit card and with Bizum, through the secure Redsys payment gateway (Laboral Kutxa). Payments are processed through secure platforms; Zuka has no access to your card details. The order is prepared once payment is confirmed.

6. Delivery

  • Delivery area: Mainland Spain. We do not deliver to the Balearic Islands, the Canary Islands, Ceuta or Melilla.
  • Carrier: Mail Boxes Etc. (MBE).
  • Cost: based on weight and destination (Gipuzkoa or the rest of mainland Spain), VAT included, shown in the basket before payment. Free on orders of €180 or more.
  • Delivery time: 5 working days (Monday to Friday, excluding public holidays) from payment confirmation. In any case, the maximum delivery time will be 30 calendar days.
  • Undelivered orders: if the carrier cannot deliver the order for reasons attributable to the customer (incorrect address or absence after the delivery attempts), the cost of a new delivery will be borne by the customer.

If the packaging is damaged when you receive the order, we recommend telling the carrier and writing to us within 48 hours with photos at zuka@zukadrinks.com so that we can arrange a replacement as soon as possible. This does not limit your warranty rights.

7. Right of withdrawal and returns

You have 14 calendar days from receipt to withdraw from the purchase, subject to the legal exceptions. All the details and the form are in the Returns policy.

8. Warranty

Products are covered by the legal guarantee of conformity provided for in the General Law for the Protection of Consumers and Users. If you receive a product that is defective, in poor condition or different from what you ordered, write to us and we will replace it or refund the price, at no cost to you. As these are beverages, they should be consumed before the best-before date shown on the label and stored as indicated on each product page.

9. Customer service and complaints

You can contact us on +34 670 861 676 or at zuka@zukadrinks.com. We will reply as soon as possible and in any case within one month. Complaint forms are available on request; you can also contact Kontsumobide (Basque Consumer Institute) or the consumer authority of your region. Zuka is not a member of any consumer arbitration system or other alternative dispute resolution body.

10. Applicable law

These terms are governed by Spanish law. In the event of a dispute, the courts of the consumer's place of residence shall have jurisdiction.

Last updated: 22 October 2026